Infopark Software Technologies (IST) has a well-defined and mature application development process which comprises the complete SDLC from business case analysis to warranty support of the application. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the delivery teams spread across the globe. Each of the development phases can be defined with metrics and subsequently tracked with the web based tools which can be used by our customers and application maintenance process which allows effective capture, reporting resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various organizations depending on the criticality of the requests.